Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Within Pakistan: 3–7 business days
- International Orders: 7–21 business days (depending on destination)
Please note that delivery times are estimates and may vary due to courier delays, customs procedures, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the selected shipping method.
We may offer:
- Free shipping on selected products or orders above a certain amount.
- Promotional shipping offers from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate solution.
International Customs & Duties
For international orders, customs duties, taxes, and import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact Us
If you have any questions regarding our shipping policy, please contact us:
Email: rustamali21909@gmail.com
Store Name:Valis Store